We are working with one of the world’s largest and fastest-growing language education providers, committed to delivering life-changing experiences across the globe. With diversity being at the heart of their business, combining cultures and experiences from every corner of the globe, they are looking to expand their team and hire a Sales Executive and Customer Support Executive.
Summary
Stepping into this role, you will deliver exceptional service to their student base who are located around the world, ensuring every student has an opportunity to partake in their award-winning language training. Communication is a key attribute to succeed in this role, having the confidence to speak on the phone as well as liaise on their online chat and email services. The successful candidate will be proactive and hands-on, being able to work collaboratively within a talented team. You will be speaking to candidates from around the world so additional languages would be really helpful.
Key responsibilities
- Work and Play Hard
- Building relationships with existing and new customers to increase sales performance
- Work alongside the company strategy to optimise sales conversion
- Provide exceptional service and pathways to help students make the correct decisions
- Upload student documentation, ensuring everything is in place for future enrolments
- Provide accurate information needed for visa applications and confirmation of bookings
- Process accommodation requests for homestay, residence and flat-share students
- To be familiar with relevant product information to ensure quick and effective sales
What we’re looking for
- 1-2 years experience in an outstanding customer service or sales role (B2C)
- Advanced English skills, both spoken and written
- Hard-working, well organised, enthusiastic, creative, forward-thinking and fun-loving
- Thrive in a team environment
- The ability to speak multiple languages fluently
What’s on offer
- £20,000 – £30,000 OTE
- Commission payable on achieved targets
- Holiday entitlement of 20 days per year plus national holidays
- Childcare vouchers
- Cycle to work scheme
- Contributory Pension scheme
- Career progression opportunities
